Work Requirements/Community Engagement
Solutions Designed To Save Staff Time and Improve Member Engagement

Keep more people covered with a smart system that makes work and community engagement requirements easier to follow. With automated reminders, AI support, and simple reporting, people stay on track while agencies save time and effort.

Needs of Agencies and Members

Needs of Agencies

Automation to reduce staff burden and errors: Verification of work hours, exemptions, and documentation creates overwhelming workload & burnout

Resource Constraints: Limited staff struggling to process high volume of compliance documentation

Compliance Complexity: Risk of errors in determining eligibility and tracking requirements

Needs of Members

Easily report exemptions, hours or wages: Difficulty understanding and meeting work requirements leads to unintended disenrollment

Easily submit documentation: Challenges submitting proof of work hours, exemptions, or compliance

Practical ways to meet hours or work income requirements: Lack of guidance on meeting requirements or finding employment opportunities

A Practical Path for Participation

Eligibility & Exemption Screening

SMS and voice tools help enrollees quickly identify exemptions

  • Self-service medical & caregiving exemptions
  • Real-time data flows to your CRM
  • Automated pregnancy & treatment verification
  • Reduces staff workload significantly

Easy Document Upload & Verification

Mobile-first document submission with intelligent processing

  • Upload paystubs, school forms via mobile
  • OCR-based automatic extraction
  • Real-time status updates for enrollees
  • Direct integration with state systems

24/7 Al Chatbot + Live Support

Always-available assistance with seamless human handoff

  • Handles common exemption questions
  • Multilingual voice/text support
  • Smooth escalation to live agents
  • Reduces call center volume

Automated Work Hours Reporting

Simple, convenient reporting via SMS, voice, or chat

  • Automated reminders and follow-ups
  • Data auto-collected and logged
  • Staff view responses in CRM
  • Ensures compliance without hassle

Job & Education Support

Comprehensive tools to help enrollees meet requirements

  • Career exploration and matching
  • Resume building assistance
  • Training alerts and opportunities
  • Improves employment outcomes

Complete Integration

Seamlessly connects with your existing systems

  • Works with state Medicaid systems
  • CRM integration included
  • Real-time data synchronization
  • Minimal IT overhead

Adaptable to Your Environment from Day One

You don’t need to change your systems to use CCX Solutions. We will work hand-in-hand with your policy and technology experts to integrate the tools your agency needs into existing systems and workflows.

  • Modular - Select the modules you want
  • All Inclusive - no charge for change orders
  • Integrates easily with your existing systems.

These tools help enrollees meet Medicaid work requirements while making things easier for agencies. Automated reminders, AI support, and simple reporting keep people on track and reduce coverage loss. By improving communication and data management, your agency can work more efficiently and support enrollees better.