Employment & Training Solutions
A Practical Path for Participation

Keep more people covered with a smart system that makes work and community engagement requirements easier to follow. With automated reminders, AI support, and simple reporting, people stay on track while agencies save time and effort.

The CCX Solution: E&T Navigator

The Problem

Work Requirements Are Hard to Navigate

Clients and members often struggle to understand requirements, exemptions, and what activities count.

This confusion leads to missed reporting, procedural loss of coverage, and high administrative burden for staff - who are left managing manual follow-ups, fragmented data, and multiple disconnected tools.

The Solution

A single automated system that supports the full work requirements lifecycle

The Navigator moves clients and members from awareness to sustained action through an integrated framework:

Educate → Motivate → Activate

Educates members in clear, culturally competent language

Motivates participation through personalized pathways for each member

Activates action through timely opportunities, reminders, easily accessible allowable activities. 

Tracks participation and hours and delivers program-ready data and reporting

Educate: Requirements & Exemption

The Navigator ensures members clearly understand:

  • What work and community engagement requirements mean
  • Whether an exemption applies 
  • What actions they need to take next

Features:

  • Delivered via SMS, IVR, or mobile web, using plain language. 
  • Screens members for potential exemptions through a brief intake
  • Explains exemptions in simple, non-legal language
  • Guides members through acceptable documentation options

Seamlessly Collects Exemption Documentation

  • Upload documents
  • OCR Data Collection
  • Data is transmitted in real-time to the agency’s CRM or other agency database

Motivate: Personalized Pathways

The Navigator adjusts recommendations dynamically based on participation and responses. Clients and members have ownership over their plan.

Personalized Career Planning

  • Assessment of interests, strengths, and barriers
  • Recommends tips and resources for overcoming barriers

Smart Job, Internship & Education Matching

  • Matching individual’s characteristics with local opportunities
  • Data-driven insights into growth fields and skill gaps

Pathways That Reflect Real Life

  • Dynamic learning paths based on readiness and goals: skills; workplace communication 
  • Resume building and interview training
  • Interactive simulations and real-time coaching
  • Community engagement and allowable alternatives

Activate: Opportunities Connect

Smart Matching of Opportunities with Clients and Member’s individual skills and interests

JobConnect – Connects people to real job opportunities

  • Surveys and matches individuals to local jobs
  • Provides labor market insights
  • Offers job-search support (application help, interview tips)

EdConnect – Links individuals to job-training and education programs

  • Matches to certificate programs & community colleges
  • Helps build foundational academic and life skills

ApprenticeConnect – Paid “earn-while-you-learn” career pathways

  • Paid apprenticeships that count toward work requirements
  • Structured, verifiable training and employment

Activate: Video-Based Training Platform

Solution

  • On‑demand skills training delivered through short, accessible videos.
  • Built‑in time tracking that counts viewing hours toward work‑requirement activities.
  • Seamless integration with CCX workflows for documentation and reporting.
  • Designed for low digital literacy and mobile‑first access.

Benefits

  • Expands the range of allowable work‑activity options without requiring new vendors or contracts.
  • Provides a low‑lift, scalable way for meeting hourly requirements.
  • Reduces administrative burden by automating time capture and reporting.