Employment & Training Solutions

The CCX Solution: E&T Navigator

The Problem

Work Requirements Are Hard to Navigate

Clients and members often struggle to understand requirements, exemptions, and what activities count.

This confusion leads to missed reporting, procedural loss of coverage, and high administrative burden for staff - who are left managing manual follow-ups, fragmented data, and multiple disconnected tools.

The Solution

A single automated system that supports the full work requirements lifecycle

The Navigator moves clients and members from awareness to sustained action through an integrated framework:

Educate → Motivate → Activate

Educates members in clear, culturally competent language

Motivates participation through personalized pathways for each member

Activates action through timely opportunities, reminders, easily accessible allowable activities.

Tracks participation and hours and delivers program-ready data and reporting

Educate: Requirements & Exemption

The Navigator ensures members clearly understand:

What work and community engagement requirements mean
Whether an exemption applies
What actions they need to take next

Features:

Delivered via SMS, IVR, or mobile web, using plain language.
Screens members for potential exemptions through a brief intake
Explains exemptions in simple, non-legal language
Guides members through acceptable documentation options

Seamlessly Collects Exemption Documentation

Upload documents
OCR Data Collection
Data is transmitted in real-time to the agency’s CRM or other agency database

Motivate: Personalized Pathways

The Navigator adjusts recommendations dynamically based on participation and responses. Clients and members have ownership over their plan.

Personalized Career Planning

Assessment of interests, strengths, and barriers
Recommends tips and resources for overcoming barriers

Smart Job, Internship & Education Matching

Matching individual’s characteristics with local opportunities
Data-driven insights into growth fields and skill gaps

Pathways That Reflect Real Life

Dynamic learning paths based on readiness and goals: skills; workplace communication
Resume building and interview training
Interactive simulations and real-time coaching
Community engagement and allowable alternatives

Activate: Opportunities Connect

Smart Matching of Opportunities with Clients and Member’s individual skills and interests

JobConnect – Connects people to real job opportunities

Surveys and matches individuals to local jobs
Provides labor market insights
Offers job-search support (application help, interview tips)

EdConnect – Links individuals to job-training and education programs

Matches to certificate programs & community colleges
Helps build foundational academic and life skills

ApprenticeConnect – Paid “earn-while-you-learn” career pathways

Paid apprenticeships that count toward work requirements
Structured, verifiable training and employment

Closed Loop Job Training & Reporting Platform

CommunityCX provides a closed-loop workforce engagement platform that combines job readinesstraining, participant engagement, automated activity tracking, and reporting in one mobile-firstexperience. Designed for Medicaid agencies and health plans, the platform helps members completeprogram requirements while giving administrators real-time visibility into participation and outcomes.