Reimagining Government Services
CommunityCX enables government agencies to provide effective services that deliver results. Say goodbye to traditional government tech with high costs, years-long delays, and buggy software that doesn’t work.
Discover faster, more reliable, and cost-effective solutions. Get results with our comprehensive services and technology.
Our work was recognized with the AWS Service to the Citizen Award,
Supporting Agencies. Engaging Communities.
For more than a decade, CCX has partnered with agencies nationwide to design and implement community engagement solutions across civic participation, public health, and health and human services (SNAP & Medicaid).
Our work reflects deep expertise in translating public priorities into clear, actionable communication that drives results.
Our content and tools integrate policy, regulatory oversight, operations, and human behavior into a process that is easy for clients to follow and easy for agencies to implement—without costly integrations or long ramp‑up periods. Everything we build is multilingual, culturally responsive, and modular so states can right‑size the approach without hidden costs or unnecessary customization.
Methodology
What sets CommunityCX apart is our methodology. We design engagement strategies rooted in research, behavioral insight, and operational reality—not just technology. We understand that the central challenge for state agencies isn’t only technical; it’s human. Getting beneficiaries to engage requires more than a portal or a postcard. It requires a deep understanding of the people behind the programs. Our tools are shaped by communication research, AI, and direct input from administrators, eligibility workers, and community members through interviews, focus groups, and frontline feedback. This human‑centered process enables us to deliver solutions that build trust, drive participation, and support compliance—whether through hours reporting, exemption screening, or broader community engagement. We take on hard problems with clarity, empathy, and precision, helping agencies move beyond technology alone to solutions that truly work for the populations they serve.
Two-Way SMS
- Directly communicates alerts, reminders and information to educate, motivate and activate people
- Sends out information to large lists quickly and easily
- Allows for access to multiple languages
Virtual Assistant for Government Services
- Reduces inbound questions and call hold-times
- Provides answers 24/7 to questions quickly, conveniently and confidentially
- Reduces staff burden
- Provides info in multiple languages
- Allows you to send materials in advance to help customers prepare for their call
- Enables customers to schedule for a time convenient for them
Two-Way SMS
- Directly communicates alerts, reminders and information to educate, motivate and activate people
- Sends out information to large lists quickly and easily
- Allows for access to multiple languages
Virtual Assistant for Government Services
- Reduces inbound questions and call hold-times
- Provides answers 24/7 to questions quickly, conveniently and confidentially
- Reduces staff burden
- Provides info in multiple languages
- Allows you to send materials in advance to help customers prepare for their call
- Enables customers to schedule for a time convenient for them
SmartCompliance 360 Suite of Automation Solutions
- Save Staff Time
- Reduce Errors
- Increase Compliance
- Reduce Churn
- Easy to add to existing systems
- Well-governed implementation
- All inclusive pricing
Excellent return on investment. Fantastic team. Creative solutions.
Assistant Administrator, Deputy Medicaid Director, State of Hawaii
Communications, implementation and technology services for:
- Washington State Department of Social and Health Services
- Hawaii Department of Human Services
- State of Wisconsin: Covering Wisconsin
- HHS (subcontractor)
- Minnesota Dept of Health
- Illinois Department of Human Services
- Colorado Department of Public Health and Environment
- Virginia Secretary of the Commonwealth
- US Census Bureau (subcontractor)
- Minnesota State Dept of Health
- Allegheny County DHS
- Guam Behavioral Health and Wellness
- Ventura County Behavioral Health (subcontractor)
Our work was recognized with the AWS Service to the Citizen Award, underscoring CCX’s commitment to government‑grade security, reliability, and resident‑centered digital services.
CCX is available through the NASPO ValuePoint Cloud Carahsoft Contract (99SWC‑NV24‑17504), giving state and local agencies a fast, compliant, and procurement‑safe pathway to adopt modern cloud services without issuing a new RFP.
Built for Government Agencies’ Needs
Reliable
Government agencies can leverage the experience and expertise with CCX at all levels.
Scalable
CCX’s products and services have demonstrated scalability to meet government agencies needs.
Easy to Procure
CCX is available through numerous contracting options.
